A Gift of Food

   Rebecca and Louetta of our Dixie Pike facility were greatly appreciated for their efforts in making one of our homeless patients a little more comfortable.  The patient had a late scheduled appointment to see Dr. Porter.  It took two hours to walk to our office to keep her appointment.  Upon her exam, Dr. Porter told to her that she should not walk home due to extent of her ailment.

During the course of her visit, she mentioned that she was very hungry.  Dixie Pike had just celebrated the Chinese New Year earlier that day, so there were plenty of leftovers.  Becca and Louetta made her a plate and purchased items from the vending machine.   Realizing how cold it had become outside, Louetta gave their patient her gloves to keep warm. All of this for one patient in need.

Some help with clothes

   On a cold rainy day in April, a mother had scheduled an appointment for her sick child.  Upon arrival at the Bellevue office, both were soaked to the bone because they had to walk through the rain to get to their appointment.  It just so happened that Tracy had bundles of clothing in her car she was planning to donate to the Salvation Army that week.  Tracy provided some warm, dry clothing for the mother and the child, as well as cab fare for the patients' trip home.  Tracy had demonstrated yet another fine example of going above and beyond to provide excellent customer service.

A temporary home

    Sr. Ann John, RN, helped out a patient at our homeless center.  The patient, new to our Pike Street Center had just been released from the hospital.  He had a fractured humerus and was an amputee of the lower leg on the same side.  The patient arrived on crutches, but was unable to get around because of his broken arm.  Sr. Ann John called the Respite Care Center in Cincinnati, an organization that aids in providing the homeless with assisted living housing while ill, and was successful in getting the patient the help he so desperately needed.  She also made calls to get him evaluated by a nursing home for short-term placement.

Where are you?

   Betty was filling in for vacationing staff, as she normally would as the "floater" staff support.  It was nearing the end of a busy day at the Appointment Scheduling Center.  A patient called frantic because she was lost in Newport trying to make her way to the Greenup Street office for her appointment.  Betty, a Newport native, took the call because she is an expert on the streets of Newport.  Betty talked with her for approximately 20 minutes, trying to explain where the patient should turn from intersection to intersection to get her to her destination.  The patient began crying and screaming.  It became apparent to Betty that the patient was having an anxiety attack.  Betty, trying to take control of the conversation, stated "Pull over.  Tell me the name of the street sign.  I am coming to get you!"  At that moment, Betty got up from her chair, logged off, clocked out and headed out the door. The Appointment Scheduling Center team quickly called the Greenup office to alert them to the situation.  Betty arrived at the Covington office with the patient by 4:45.  The patient was very grateful for Betty's assistance. HealthPoint is proud of Betty's quick response and dedication to Customer Service.

A needed ride

   Luz went out of her way for an OB patient.  She drove to pick up a pregnant patient who was trying to walk to her appointment at Covington OB.  The patient's feet were so swollen, she could hardly walk.  Thanks, Luz, for taking such great care of our patients!

Curbside medical help

   Rhonda, Lynn and Dr. Shih's teamwork and customer service knows no boundaries!  A patient arrived at the Dixie Pike office in a great deal of pain and was unable to get out of her vehicle to be attended to.  If the patient can't come to these three staff members, then they will go to the patient.  Rhonda and Lynn took the patient's vital signs and informed Dr. Shih of the situation.  Dr. Shih then went to the car and assessed the patient, which led to the patient being immediately admitted to the hospital.

On the second occasion, a TANK bus driver ran into the Dixie Pike office asking for assistance because one of the passengers was having a seizure.  Lynn and Rhonda immediately gathered the necessary equipment to assist Dr. Shih in evaluating the passenger.  They stayed with the passenger until the squad arrived.

Although Rhonda, Lynn, and Dr. Shih routinely see patients at Dixie Pike, they have shown us how possible it is to go above and beyond the scope of providing customer service and patient care.